More help to be offered at tax office

To help individuals and businesses get through to the previously overstretched HMRC call centres, staff numbers are to be increased with 1000 more recruits. Large investments are due to be made at tax helpline call centres in order to meet its target of answering 90% of calls. A report in June of this year found that currently one quarter of calls go unanswered with many people hanging up after waiting an average of nearly 6 minutes. Quoted in an article on the  Accountancy Age  website, Liz Homer, Chief Executive of HMRC, described the current situation, “”The feedback we get is that the quality of the advice we give when people get through is good, but we haven't been answering enough calls." Response rates have increased recently and the Treasury aims to reach its targets with future investments. For more details on the new jobs at tax office call centres read the full article at http://www.accountancyage.com/aa/news/2198024/taxman-to-take-on-extra-1-000-contact-staff